Terms of Service

Last updated: November 9, 2026

1. Purpose

These Terms of Service (the "Terms") govern access to and use of Replaize, an online "AI appointment setter" and CRM service that replies to messages and comments received on Instagram, WhatsApp, Messenger and TikTok, qualifies leads and guides them toward booking a call. The service is published by LVO L.L.C-FZ (see the Legal Notice).

By using the service, you accept these Terms. Paid subscriptions are also governed by the Terms of Sale.

2. Access to the service

Replaize is intended for business users (coaches, course creators, consultants, agencies, sales teams) acting in the course of their business. You sign in with a Google account. You are responsible for keeping your account confidential and for every action taken from it, including by the members you invite into your workspace.

3. Connecting your accounts

To operate, the service connects to your messaging accounts (Instagram, WhatsApp Business, Facebook Page, TikTok) through technical providers authorized by those platforms and, if you choose, to your scheduling tools (Calendly, iClosed). You represent that you own these accounts or are authorized to connect them, and you remain bound by each platform's terms. The technical limits imposed by those platforms (reply windows, message templates, geographic restrictions) apply to the service.

Meta and Instagram data. Data received from Instagram, WhatsApp and Messenger (messages, comments, profile identifiers) is used only to provide the service to you, in accordance with the Meta Platform Terms and Developer Policies. Replaize does not use this data for any other purpose and does not transfer it to third parties other than the sub-processors listed in the Privacy Policy.

4. Artificial intelligence

AI-generated replies go through OpenAI or Anthropic, depending on the model chosen for each agent, using Replaize's API key. The exchanges needed to generate replies are sent to that provider; usage is deducted from your subscription's AI credits (section 3).

AI replies are produced automatically from your configuration (tone, offer, qualification rules, links). You remain responsible for the messages sent on your behalf: configure your agent, test it before turning it on and take over whenever necessary.

5. Acceptable use

You agree not to use Replaize to:

• send unsolicited bulk messages or spam, or circumvent platform limits;
• mislead people about the identity of the sender or the offer being presented;
• distribute content that is unlawful, hateful, discriminatory, deceptive or that infringes third-party rights;
• collect personal data without a lawful basis or in violation of applicable law;
• attempt to compromise the security or operation of the service.

In the event of a breach, LVO L.L.C-FZ may suspend or terminate access, without prejudice to any other remedy.

6. Your content and your data

You retain ownership of the content and data you import or that flows through your workspace (messages, leads, configuration). You authorize LVO L.L.C-FZ to process it solely to provide the service. For your leads' personal data, LVO L.L.C-FZ acts as a processor (or service provider): see the Data Processing Agreement.

7. Availability

LVO L.L.C-FZ uses reasonable efforts to keep the service available, without guaranteeing uninterrupted operation. Interruptions may occur for maintenance or because of third-party platforms (Meta, TikTok, technical providers, AI providers) over which LVO L.L.C-FZ has no control.

8. Liability

The service is provided "as is". LVO L.L.C-FZ does not guarantee any business outcome (number of booked calls, sales). Its liability is limited to direct and proven damages, capped at the amounts you paid during the preceding twelve months. LVO L.L.C-FZ is not liable for decisions made by third-party platforms (account suspension, rejection of a message template, API changes).

9. Changes to the Terms

These Terms may change. In the event of a material change, you will be informed by email or in the application before it takes effect.

10. Governing law

These Terms are governed by the laws of the United Arab Emirates. Before taking any legal action, the parties will seek an amicable resolution by writing to contact@replaize.com.