Terms of Sale

Last updated: November 9, 2026

1. Scope

These Terms of Sale apply to subscriptions to the Replaize service purchased from LVO L.L.C-FZ (see the Legal Notice) by business customers. They supplement the Terms of Service.

2. Plans

The current plans are presented on the Pricing page:

• AI Setter: the AI appointment setter on your messaging channels;
• AI Setter + CRM: the AI setter, plus automations, the setter CRM and analytics;
• Custom: a plan built on a quote.

The content of each plan is the one described on the Pricing page on the day you subscribe.

3. Pricing

Prices are listed in euros (EUR), excluding taxes. Any applicable taxes are added at checkout based on your situation.

Artificial intelligence credits. Each subscription includes a monthly amount of AI credits (€15 for AI Setter, €30 for AI Setter + CRM), reset at each subscription period: unused credit does not roll over. Each AI-generated reply is deducted from this credit based on the model used and the volume processed; usage is shown in the application.

Once the monthly credit is used up, you can buy additional credits (one-off top-up or automatic top-up, off by default) paid with your subscription's payment method. Purchased credits are not reset at the end of the month, are neither refundable nor convertible into cash, and are lost when the account is closed. With no credit available, AI replies are paused; the rest of the service remains available.

Fees charged by the platforms themselves (for example WhatsApp message templates billed by Meta to your WhatsApp Business account) remain your responsibility.

4. Subscription and payment

You subscribe online from the application. Payment is processed by Stripe by credit card or any other method offered at checkout. The subscription is payable in advance, monthly or annually depending on the plan you choose, and renews automatically at each billing date.

If a payment fails, access to paid features may be suspended until the balance is settled.

5. Term and cancellation

The subscription has no minimum commitment beyond the current billing period. You can cancel at any time from the Billing page of the application; cancellation takes effect at the end of the period already paid, with no prorated refund.

LVO L.L.C-FZ may terminate a subscription in the event of a serious breach of the Terms of Service, after notice.

6. Plan changes and price changes

You can change plans from the application; the adjustment is calculated by Stripe. LVO L.L.C-FZ may change its prices: any increase is announced at least 30 days before your next billing date, and you remain free to cancel before it applies.

7. Right of withdrawal

Because the service is reserved for business customers, the right of withdrawal provided for consumers does not apply.

8. Invoicing

An invoice is issued for each payment and remains available from the Billing page of the application.

9. Claims

For any claim: contact@replaize.com. The parties will seek an amicable resolution before taking any legal action. These Terms of Sale are governed by the laws of the United Arab Emirates.